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James Cole
2022-03-31 06:22:16 +02:00
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.github/its_you_not_me.md vendored
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# It's not you, it's me
Sometimes bugs reported to Firefly III are configuration and system problems on the user side.
Sometimes bugs reported to Firefly III are configuration and system problems on the user's side.
If you run into one of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.
If you run into any of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.
- ⚠️ Can't connect to the database when starting Firefly III
- ⚠️ Errors with missing app keys or encryption problems
- ⚠️ Can't login due to 419 errors
- ⚠️ Any 500 error when starting Firefly III
- ⚠️ Firefly III can't connect to the database when starting or the password is wrong, even though you're sure it's correct.
- ⚠️ Errors about a missing `APP_KEY` or other encryption/hash problems
- ⚠️ You can't login due to `419` errors (page expired)
- ⚠️ Any `500` error when starting Firefly III
- ⚠️ Any white page when starting Firefly III
- ⚠️ Time-out when starting Firefly III for the first time
- ⚠️ Firefly III does not work behind your reverse proxy
- ⚠️ You can't connect to the Data Importer due to 404's or authentication issues.
If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's not a bug but something we can fix rather quickly :+1:

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## Issue closure and abandonment policy
- Issues can be converted into discussions if it's not a bug or feature request.
- Features that won't be implemented will be labelled "wontfix". [This isn't personal](https://docs.firefly-iii.org/firefly-iii/support/features/#ideas-that-wont-be-implemented).
- Features that won't be implemented will be labelled "wontfix". [This isn't personal](https://docs.firefly-iii.org/firefly-iii/about-firefly-iii/what-its-not/).
- Issues can be closed if they're duplicates of other issues.
- Issues can be closed if the answer is in the FAQ.
- Issues will be closed automatically after 14 days.