diff --git a/.github/its_you_not_me.md b/.github/its_you_not_me.md index 42b60ba39a..e9fc163ce4 100644 --- a/.github/its_you_not_me.md +++ b/.github/its_you_not_me.md @@ -1,15 +1,16 @@ # It's not you, it's me -Sometimes bugs reported to Firefly III are configuration and system problems on the user side. +Sometimes bugs reported to Firefly III are configuration and system problems on the user's side. -If you run into one of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue. +If you run into any of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue. -- ⚠️ Can't connect to the database when starting Firefly III -- ⚠️ Errors with missing app keys or encryption problems -- ⚠️ Can't login due to 419 errors -- ⚠️ Any 500 error when starting Firefly III +- ⚠️ Firefly III can't connect to the database when starting or the password is wrong, even though you're sure it's correct. +- ⚠️ Errors about a missing `APP_KEY` or other encryption/hash problems +- ⚠️ You can't login due to `419` errors (page expired) +- ⚠️ Any `500` error when starting Firefly III - ⚠️ Any white page when starting Firefly III - ⚠️ Time-out when starting Firefly III for the first time - ⚠️ Firefly III does not work behind your reverse proxy +- ⚠️ You can't connect to the Data Importer due to 404's or authentication issues. If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's not a bug but something we can fix rather quickly :+1: diff --git a/.github/support.md b/.github/support.md index 440ba06fda..24296ab50c 100644 --- a/.github/support.md +++ b/.github/support.md @@ -25,7 +25,7 @@ Only then [create a new issue](https://github.com/firefly-iii/firefly-iii/issues ## Issue closure and abandonment policy - Issues can be converted into discussions if it's not a bug or feature request. -- Features that won't be implemented will be labelled "wontfix". [This isn't personal](https://docs.firefly-iii.org/firefly-iii/support/features/#ideas-that-wont-be-implemented). +- Features that won't be implemented will be labelled "wontfix". [This isn't personal](https://docs.firefly-iii.org/firefly-iii/about-firefly-iii/what-its-not/). - Issues can be closed if they're duplicates of other issues. - Issues can be closed if the answer is in the FAQ. - Issues will be closed automatically after 14 days.