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AEL in trunk now uses GOSUB so we have to update the queues with callback members example. (issue #9813 reported by Mike Anikienko)

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git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@68138 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Joshua Colp
2007-06-07 17:52:41 +00:00
parent bc0702ba23
commit 4b0494f389
1 changed files with 38 additions and 34 deletions
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72
doc/queues-with-callback-members.tex
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@@ -38,7 +38,7 @@ Here is an example:
| leavewhenempty=strict | | leavewhenempty=strict |
| | | |
| ; Support dispatch queue | | ; Support dispatch queue |
| [support-dispatch] | | [dispatch] |
| music=default | | music=default |
| context=dispatch | | context=dispatch |
| strategy=ringall | | strategy=ringall |
@@ -48,11 +48,11 @@ Here is an example:
\end{verbatim} \end{verbatim}
In the above, we have defined 3 separate calling queues: In the above, we have defined 3 separate calling queues:
sales-general, customerservice, and support-dispatch. sales-general, customerservice, and dispatch.
Please note that the sales-general queue specifies a Please note that the sales-general queue specifies a
context of "sales", and that customerservice specifies the context of "sales", and that customerservice specifies the
context of "customerservice", and the support-dispatch context of "customerservice", and the dispatch
queue specifies the context "dispatch". These three queue specifies the context "dispatch". These three
contexts must be defined somewhere in your dialplan. contexts must be defined somewhere in your dialplan.
We will show them after the main menu below. We will show them after the main menu below.
@@ -298,30 +298,30 @@ context queues-manip {
// Raquel Squelch // Raquel Squelch
_[IO]6121 => { _[IO]6121 => {
&queue-addremove(dispatch,10); &queue-addremove(dispatch,10,${EXTEN});
&queue-success(); &queue-success(${EXTEN});
} }
// Brittanica Spears // Brittanica Spears
_[IO]6165 => { _[IO]6165 => {
&queue-addremove(dispatch,20); &queue-addremove(dispatch,20,${EXTEN});
&queue-success(); &queue-success(${EXTEN});
} }
// Rock Hudson // Rock Hudson
_[IO]6170 => { _[IO]6170 => {
&queue-addremove(sales-general,10); &queue-addremove(sales-general,10,${EXTEN});
&queue-addremove(customerservice,20); &queue-addremove(customerservice,20,${EXTEN});
&queue-addremove(dispatch,30); &queue-addremove(dispatch,30,${EXTEN});
&queue-success(); &queue-success(${EXTEN});
} }
// Saline Dye-on // Saline Dye-on
_[IO]6070 => { _[IO]6070 => {
&queue-addremove(sales-general,20); &queue-addremove(sales-general,20,${EXTEN});
&queue-addremove(customerservice,30); &queue-addremove(customerservice,30,${EXTEN});
&queue-addremove(dispatch,30); &queue-addremove(dispatch,30,${EXTEN});
&queue-success(); &queue-success(${EXTEN});
} }
} }
\end{verbatim} \end{verbatim}
@@ -347,11 +347,11 @@ The call to queue-success() gives some feedback to the agent
as they log in and out, that the process has completed. as they log in and out, that the process has completed.
\begin{verbatim} \begin{verbatim}
macro queue-success() macro queue-success(exten)
{ {
if( ${queue-announce-success} > 0 ) if( ${queue-announce-success} > 0 )
{ {
switch(${MACRO_EXTEN:0:1}) switch(${exten:0:1})
{ {
case I: case I:
Playback(agent-loginok); Playback(agent-loginok);
@@ -367,35 +367,39 @@ macro queue-success()
The queue-addremove macro is defined in this manner: The queue-addremove macro is defined in this manner:
\begin{verbatim} \begin{verbatim}
macro queue-addremove(queuename,penalty) macro queue-addremove(queuename,penalty,exten)
{ {
switch(${MACRO_EXTEN:0:1}) switch(${exten:0:1})
{ {
case I: // Login case I: // Login
{ {
AddQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents,${penalty}); AddQueueMember(${queuename},Local/${exten:1}@agents,${penalty});
break;
} }
case O: // Logout case O: // Logout
{ {
RemoveQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents); RemoveQueueMember(${queuename},Local/${exten:1}@agents);
break;
} }
case P: // Pause case P: // Pause
{ {
PauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents); PauseQueueMember(${queuename},Local/${exten:1}@agents);
break;
} }
case U: // Unpause case U: // Unpause
{ {
UnpauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents); UnpauseQueueMember(${queuename},Local/${exten:1}@agents);
break;
} }
default: // Invalid default: // Invalid
{ {
Playback(invalid); Playback(invalid);
} }
} }
} }
\end{verbatim} \end{verbatim}
Basically, it uses the first character of the MACRO\_EXTEN variable, to determine the Basically, it uses the first character of the exten variable, to determine the
proper actions to take. In the above dial plan code, only the cases I or O are used, proper actions to take. In the above dial plan code, only the cases I or O are used,
which correspond to the Login and Logout actions. which correspond to the Login and Logout actions.
@@ -441,10 +445,10 @@ context agents
Queue(support-dispatch,t); Queue(support-dispatch,t);
goto dispatch|s|1; goto dispatch|s|1;
} }
6121 => &callagent(${RAQUEL}); 6121 => &callagent(${RAQUEL},${EXTEN});
6165 => &callagent(${SPEARS}); 6165 => &callagent(${SPEARS},${EXTEN});
6170 => &callagent(${ROCK}); 6170 => &callagent(${ROCK},${EXTEN});
6070 => &callagent(${SALINE}); 6070 => &callagent(${SALINE},${EXTEN});
} }
\end{verbatim} \end{verbatim}
@@ -462,11 +466,11 @@ queue is called, but does not answer, then they are automatically
removed from the queue. removed from the queue.
\begin{verbatim} \begin{verbatim}
macro callagent(device) macro callagent(device,exten)
{ {
if( ${GROUP_COUNT(${MACRO_EXTEN}@agents)}=0 ) if( ${GROUP_COUNT(${exten}@agents)}=0 )
{ {
Set(OUTBOUND_GROUP=${MACRO_EXTEN}@agents); Set(OUTBOUND_GROUP=${exten}@agents);
Dial(${device}|300|t); Dial(${device}|300|t);
switch(${DIALSTATUS}) switch(${DIALSTATUS})
{ {
@@ -475,7 +479,7 @@ macro callagent(device)
break; break;
case NOANSWER: case NOANSWER:
Set(queue-announce-success=0); Set(queue-announce-success=0);
goto queues-manip|O${MACRO_EXTEN}|1; goto queues-manip|O${exten}|1;
default: default:
Hangup(); Hangup();
break; break;
@@ -488,7 +492,7 @@ macro callagent(device)
} }
\end{verbatim} \end{verbatim}
In the callagent macro above, the \${MACRO\_EXTEN} will In the callagent macro above, the \${exten} will
be 6121, or 6165, etc, which is the extension of the agent. be 6121, or 6165, etc, which is the extension of the agent.
The use of the GROUP\_COUNT, and OUTBOUND\_GROUP follow this line The use of the GROUP\_COUNT, and OUTBOUND\_GROUP follow this line