kenmirrors/asterisk
1
0
Fork 0
mirror of https://github.com/asterisk/asterisk.git synced 2025-09-03 19:28:53 +00:00
Code Issues Packages Projects Releases Wiki Activity

AEL in trunk now uses GOSUB so we have to update the queues with callback members example. (issue #9813 reported by Mike Anikienko)

Browse Source 
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@68138 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Joshua Colp
2007-06-07 17:52:41 +00:00
parent bc0702ba23
commit 4b0494f389
1 changed files with 38 additions and 34 deletions
Download Patch File Download Diff File Expand all files Collapse all files

72
doc/queues-with-callback-members.tex
View File

@@ -38,7 +38,7 @@ Here is an example:
| leavewhenempty=strict |
| |
| ; Support dispatch queue |
| [support-dispatch] |
| [dispatch] |
| music=default |
| context=dispatch |
| strategy=ringall |
@@ -48,11 +48,11 @@ Here is an example:
\end{verbatim}
In the above, we have defined 3 separate calling queues:
sales-general, customerservice, and support-dispatch.
sales-general, customerservice, and dispatch.
Please note that the sales-general queue specifies a
context of "sales", and that customerservice specifies the
context of "customerservice", and the support-dispatch
context of "customerservice", and the dispatch
queue specifies the context "dispatch". These three
contexts must be defined somewhere in your dialplan.
We will show them after the main menu below.
@@ -298,30 +298,30 @@ context queues-manip {
// Raquel Squelch
_[IO]6121 => {
&queue-addremove(dispatch,10);
&queue-success();
&queue-addremove(dispatch,10,${EXTEN});
&queue-success(${EXTEN});
}
// Brittanica Spears
_[IO]6165 => {
&queue-addremove(dispatch,20);
&queue-success();
&queue-addremove(dispatch,20,${EXTEN});
&queue-success(${EXTEN});
}
// Rock Hudson
_[IO]6170 => {
&queue-addremove(sales-general,10);
&queue-addremove(customerservice,20);
&queue-addremove(dispatch,30);
&queue-success();
&queue-addremove(sales-general,10,${EXTEN});
&queue-addremove(customerservice,20,${EXTEN});
&queue-addremove(dispatch,30,${EXTEN});
&queue-success(${EXTEN});
}
// Saline Dye-on
_[IO]6070 => {
&queue-addremove(sales-general,20);
&queue-addremove(customerservice,30);
&queue-addremove(dispatch,30);
&queue-success();
&queue-addremove(sales-general,20,${EXTEN});
&queue-addremove(customerservice,30,${EXTEN});
&queue-addremove(dispatch,30,${EXTEN});
&queue-success(${EXTEN});
}
}
\end{verbatim}
@@ -347,11 +347,11 @@ The call to queue-success() gives some feedback to the agent
as they log in and out, that the process has completed.
\begin{verbatim}
macro queue-success()
macro queue-success(exten)
{
if( ${queue-announce-success} > 0 )
{
switch(${MACRO_EXTEN:0:1})
switch(${exten:0:1})
{
case I:
Playback(agent-loginok);
@@ -367,35 +367,39 @@ macro queue-success()
The queue-addremove macro is defined in this manner:
\begin{verbatim}
macro queue-addremove(queuename,penalty)
macro queue-addremove(queuename,penalty,exten)
{
switch(${MACRO_EXTEN:0:1})
switch(${exten:0:1})
{
case I: // Login
{
AddQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents,${penalty});
AddQueueMember(${queuename},Local/${exten:1}@agents,${penalty});
break;
}
case O: // Logout
{
RemoveQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
RemoveQueueMember(${queuename},Local/${exten:1}@agents);
break;
}
case P: // Pause
{
PauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
PauseQueueMember(${queuename},Local/${exten:1}@agents);
break;
}
case U: // Unpause
{
UnpauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
UnpauseQueueMember(${queuename},Local/${exten:1}@agents);
break;
}
default: // Invalid
{
Playback(invalid);
Playback(invalid);
}
}
}
\end{verbatim}
Basically, it uses the first character of the MACRO\_EXTEN variable, to determine the
Basically, it uses the first character of the exten variable, to determine the
proper actions to take. In the above dial plan code, only the cases I or O are used,
which correspond to the Login and Logout actions.
@@ -441,10 +445,10 @@ context agents
Queue(support-dispatch,t);
goto dispatch|s|1;
}
6121 => &callagent(${RAQUEL});
6165 => &callagent(${SPEARS});
6170 => &callagent(${ROCK});
6070 => &callagent(${SALINE});
6121 => &callagent(${RAQUEL},${EXTEN});
6165 => &callagent(${SPEARS},${EXTEN});
6170 => &callagent(${ROCK},${EXTEN});
6070 => &callagent(${SALINE},${EXTEN});
}
\end{verbatim}
@@ -462,11 +466,11 @@ queue is called, but does not answer, then they are automatically
removed from the queue.
\begin{verbatim}
macro callagent(device)
macro callagent(device,exten)
{
if( ${GROUP_COUNT(${MACRO_EXTEN}@agents)}=0 )
if( ${GROUP_COUNT(${exten}@agents)}=0 )
{
Set(OUTBOUND_GROUP=${MACRO_EXTEN}@agents);
Set(OUTBOUND_GROUP=${exten}@agents);
Dial(${device}|300|t);
switch(${DIALSTATUS})
{
@@ -475,7 +479,7 @@ macro callagent(device)
break;
case NOANSWER:
Set(queue-announce-success=0);
goto queues-manip|O${MACRO_EXTEN}|1;
goto queues-manip|O${exten}|1;
default:
Hangup();
break;
@@ -488,7 +492,7 @@ macro callagent(device)
}
\end{verbatim}
In the callagent macro above, the \${MACRO\_EXTEN} will
In the callagent macro above, the \${exten} will
be 6121, or 6165, etc, which is the extension of the agent.
The use of the GROUP\_COUNT, and OUTBOUND\_GROUP follow this line