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[mod_callcenter] FS-9689 Fixed issue when agent rejects the call while hearing cc_outbound_announce making member (caller) waiting on queue forever

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This commit is contained in:
Italo Rossi 2016-12-27 21:14:57 -03:00
parent 5ac10aaf32
commit e614f8da24
1 changed files with 39 additions and 27 deletions
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66
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -1888,6 +1888,12 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
if (!strcasecmp(h->agent_type, CC_AGENT_TYPE_CALLBACK)) { if (!strcasecmp(h->agent_type, CC_AGENT_TYPE_CALLBACK)) {
switch_channel_hangup(agent_channel, SWITCH_CAUSE_ORIGINATOR_CANCEL); switch_channel_hangup(agent_channel, SWITCH_CAUSE_ORIGINATOR_CANCEL);
} }
} else if (!bridged && !switch_channel_up(agent_channel)) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Failed to bridge, agent %s has no session\n", h->agent_name);
/* Put back member on Waiting state, previous Trying */
sql = switch_mprintf("UPDATE members SET state = 'Waiting' WHERE system = 'single_box' AND uuid = '%q'", h->member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
} else { } else {
bridged = 1; bridged = 1;
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member \"%s\" %s is bridged to agent %s\n", switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member \"%s\" %s is bridged to agent %s\n",
@ -1953,35 +1959,41 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
, (strcasecmp(h->agent_type, CC_AGENT_TYPE_UUID_STANDBY)?"uuid = '',":""), local_epoch_time_now(NULL), local_epoch_time_now(NULL), h->agent_name, h->agent_system); , (strcasecmp(h->agent_type, CC_AGENT_TYPE_UUID_STANDBY)?"uuid = '',":""), local_epoch_time_now(NULL), local_epoch_time_now(NULL), h->agent_name, h->agent_system);
cc_execute_sql(NULL, sql, NULL); cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql); switch_safe_free(sql);
/* Remove the member entry from the db (Could become optional to support latter processing) */
sql = switch_mprintf("DELETE FROM members WHERE system = 'single_box' AND uuid = '%q'", h->member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
/* Caller off event */
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
switch_channel_event_set_data(member_channel, event);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", h->queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "member-queue-end");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Hangup-Cause",
switch_channel_cause2str(cause));
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Cause", "Terminated");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", h->agent_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-System", h->agent_system);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-UUID", agent_uuid);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Called-Time", "%" SWITCH_TIME_T_FMT,
t_agent_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%" SWITCH_TIME_T_FMT,
t_agent_answered);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Member-Leaving-Time", "%" SWITCH_TIME_T_FMT,
local_epoch_time_now(NULL));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Member-Joined-Time", "%" SWITCH_TIME_T_FMT,
t_member_called);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-Session-UUID",
h->member_session_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-CID-Name", h->member_cid_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-CID-Number",
h->member_cid_number);
switch_event_fire(&event);
}
} }
/* Remove the member entry from the db (Could become optional to support latter processing) */
sql = switch_mprintf("DELETE FROM members WHERE system = 'single_box' AND uuid = '%q'", h->member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
/* Caller off event */
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
switch_channel_event_set_data(member_channel, event);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", h->queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "member-queue-end");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Hangup-Cause", switch_channel_cause2str(cause));
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Cause", "Terminated");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", h->agent_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-System", h->agent_system);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-UUID", agent_uuid);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Called-Time", "%" SWITCH_TIME_T_FMT, t_agent_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%" SWITCH_TIME_T_FMT, t_agent_answered);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Member-Leaving-Time", "%" SWITCH_TIME_T_FMT, local_epoch_time_now(NULL));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Member-Joined-Time", "%" SWITCH_TIME_T_FMT, t_member_called);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-Session-UUID", h->member_session_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-CID-Name", h->member_cid_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Member-CID-Number", h->member_cid_number);
switch_event_fire(&event);
}
} else { } else {
/* Agent didn't answer or originate failed */ /* Agent didn't answer or originate failed */
int delay_next_agent_call = 0; int delay_next_agent_call = 0;