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100 lines
4.1 KiB
Plaintext
100 lines
4.1 KiB
Plaintext
Queue Log Information
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=====================
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In order to properly manage ACD queues, it is important to be able to
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keep track of details of call setups and teardowns in much greater detail
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than traditional call detail records provide. In order to support this,
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extensive and detailed tracing of every queued call is stored in the
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queue log, located (by default) in /var/log/asterisk/queue_log.
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These are the events (and associated information) in the queue log:
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ABANDON(position|origposition|waittime)
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The caller abandoned their position in the queue. The position is the
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caller's position in the queue when they hungup, the origposition is
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the original position the caller was when they first entered the
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queue, and the waittime is how long the call had been waiting in the
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queue at the time of disconnect.
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AGENTDUMP
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The agent dumped the caller while listening to the queue announcement.
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AGENTLOGIN(channel)
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The agent logged in. The channel is recorded.
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AGENTCALLBACKLOGIN(exten@context)
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The callback agent logged in. The login extension and context is recorded.
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AGENTLOGOFF(channel|logintime)
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The agent logged off. The channel is recorded, along with the total time
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the agent was logged in.
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AGENTCALLBACKLOGOFF(exten@context|logintime|reason)
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The callback agent logged off. The last login extension and context is
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recorded, along with the total time the agent was logged in, and the
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reason for the logoff if it was not a normal logoff
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(e.g., Autologoff, Chanunavail)
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COMPLETEAGENT(holdtime|calltime|origposition)
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The caller was connected to an agent, and the call was terminated normally
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by the *agent*. The caller's hold time and the length of the call are both
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recorded. The caller's original position in the queue is recorded in
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origposition.
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COMPLETECALLER(holdtime|calltime|origposition)
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The caller was connected to an agent, and the call was terminated normally
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by the *caller*. The caller's hold time and the length of the call are both
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recorded. The caller's original position in the queue is recorded in
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origposition.
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CONFIGRELOAD
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The configuration has been reloaded (e.g. with asterisk -rx reload)
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CONNECT(holdtime|bridgedchanneluniqueid)
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The caller was connected to an agent. Hold time represents the amount
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of time the caller was on hold. The bridged channel unique ID contains
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the unique ID of the queue member channel that is taking the call. This
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is useful when trying to link recording filenames to a particular
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call in the queue.
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ENTERQUEUE(url|callerid)
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A call has entered the queue. URL (if specified) and Caller*ID are placed
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in the log.
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EXITEMPTY(position|origposition|waittime)
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The caller was exited from the queue forcefully because the queue had no
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reachable members and it's configured to do that to callers when there
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are no reachable members. The position is the caller's position in the
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queue when they hungup, the origposition is the original position the
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caller was when they first entered the queue, and the waittime is how
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long the call had been waiting in the queue at the time of disconnect.
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EXITWITHKEY(key|position)
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The caller elected to use a menu key to exit the queue. The key and
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the caller's position in the queue are recorded.
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EXITWITHTIMEOUT(position)
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The caller was on hold too long and the timeout expired.
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QUEUESTART
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The queueing system has been started for the first time this session.
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RINGNOANSWER(ringtime)
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After trying for ringtime ms to connect to the available queue member,
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the attempt ended without the member picking up the call. Bad queue
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member!
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SYSCOMPAT
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A call was answered by an agent, but the call was dropped because the
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channels were not compatible.
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TRANSFER(extension|context|holdtime|calltime)
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Caller was transferred to a different extension. Context and extension
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are recorded. The caller's hold time and the length of the call are both
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recorded. PLEASE remember that transfers performed by SIP UA's by way
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of a reinvite may not always be caught by Asterisk and trigger off this
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event. The only way to be 100% sure that you will get this event when
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a transfer is performed by a queue member is to use the built-in transfer
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functionality of Asterisk.
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