This update adds support for a new QUEUE_RAISE_PENALTY format: rN
When QUEUE_RAISE_PENALTY is set to rN (e.g., r4), only members whose current penalty
is greater than or equal to the defined min_penalty and less than or equal to max_penalty
will have their penalty raised to N.
Members with penalties outside the min/max range remain unchanged.
Example behaviors:
QUEUE_RAISE_PENALTY=4 → Raise all members with penalty < 4 (existing behavior)
QUEUE_RAISE_PENALTY=r4 → Raise only members with penalty in [min_penalty, max_penalty] to 4
Implementation details:
Adds parsing logic to detect the r prefix and sets the raise_respect_min flag
Modifies the raise logic to skip members outside the defined penalty range when the flag is active
UserNote: This change introduces QUEUE_RAISE_PENALTY=rN, allowing selective penalty raises
only for members whose current penalty is within the [min_penalty, max_penalty] range.
Members with lower or higher penalties are unaffected.
This behavior is backward-compatible with existing queue rule configurations.
(cherry picked from commit 12440d232f)
Additional variable to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY,
including an extra parameter in queuerules.conf. This value causes lower
Agent penalty values to "raise up" so that they can join higher penalty agents
and be treated equally after a period of time.
ASTERISK-26995 #close
Change-Id: If1c6421a983667a5ac4c359f6dac25b212b4c459
This patch gives the optional ability to keep queue rules in RealTime. It is
important to note that with this patch:
(a) Queue rules in RealTime are only examined on module load/reload
(b) Queue rules are loaded both from the queuerules.conf file as well as the
RealTime backend
To inform app_queue to examine RealTime for queue rules, a new setting has been
added to queuerules.conf's general section "realtime_rules". RealTime queue
rules will only be used when this setting is set to "yes".
The schema for the database table supports a rule_name, time, min_penalty, and
max_penalty columns. min_penalty and max_penalty can be relative, if a '-' or
'+' literal is provided. Otherwise, the penalties are treated as constants.
For example:
rule_name, time, min_penalty, max_penalty
'default', '10', '20', '30'
'test2', '20', '30', '55'
'test2', '25', '-11', '+1111'
'test2', '400', '112', '333'
'test3', '0', '4564', '46546'
'test_rule', '40', '15', '50'
which would result in :
Rule: default
- After 10 seconds, adjust QUEUE_MAX_PENALTY to 30 and adjust
QUEUE_MIN_PENALTY to 20
Rule: test2
- After 20 seconds, adjust QUEUE_MAX_PENALTY to 55 and adjust
QUEUE_MIN_PENALTY to 30
- After 25 seconds, adjust QUEUE_MAX_PENALTY by 1111 and adjust
QUEUE_MIN_PENALTY by -11
- After 400 seconds, adjust QUEUE_MAX_PENALTY to 333 and adjust
QUEUE_MIN_PENALTY to 112
Rule: test3
- After 0 seconds, adjust QUEUE_MAX_PENALTY to 46546 and adjust
QUEUE_MIN_PENALTY to 4564
Rule: test_rule
- After 40 seconds, adjust QUEUE_MAX_PENALTY to 50 and adjust
QUEUE_MIN_PENALTY to 15
If you use RealTime, the queue rules will be always reloaded on a module
reload, even if the underlying file did not change. With the option disabled,
the rules will only be reloaded if the file was modified.
Review: https://reviewboard.asterisk.org/r/3607/
ASTERISK-23823 #close
Reported by: Michael K
patches:
app_queue.c_realtime_trunk.patch uploaded by Michael K (License 6621)
........
Merged revisions 420624 from http://svn.asterisk.org/svn/asterisk/branches/13
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@420625 65c4cc65-6c06-0410-ace0-fbb531ad65f3
