Additional variable to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY,
including an extra parameter in queuerules.conf. This value causes lower
Agent penalty values to "raise up" so that they can join higher penalty agents
and be treated equally after a period of time.
ASTERISK-26995 #close
Change-Id: If1c6421a983667a5ac4c359f6dac25b212b4c459
There are 2 places in app_queue.c that log EXITEMPTY event: one in
wait_our_turn, and another one in queue_exec in the loop trying to
call an agent after wait_our_turn.
In most cases it leads to logging EXITEMPTY twice.
ABANDON is also logged on two places, and in the rare case when an agent
and caller hang up simultaneously it's also possible to get duplicates
in queue_log.
This commit changes wait_our_turn to return -1 ("the caller should exit
the queue") instead of 0 ("the caller's turn has arrived") in case of
leaving when empty, so queue_exec skips the agent calling loop.
Also, leave_queue is now executed only once in this case, because 2nd
time is just a noop when the queue entry has already been removed.
Also, it sets qe->handled to -1 to indicate that the call was not
answered by an agent, but the necessary handling has already been done
in order to avoid logging an extra ABANDON entry.
ASTERISK-25665 #close
Reported by: Ove Aursand
Change-Id: I4578dd383bf2ac41589cf167865e8aaebcd4c11e
In all non-pbx modules, AST_MODULE_LOAD_FAILURE has been changed
to AST_MODULE_LOAD_DECLINE. This prevents asterisk from exiting
if a module can't be loaded. If the user wishes to retain the
FAILURE behavior for a specific module, they can use the "require"
or "preload-require" keyword in modules.conf.
A new API was added to logger: ast_is_logger_initialized(). This
allows asterisk.c/check_init() to print to the error log once the
logger subsystem is ready instead of just to stdout. If something
does fail before the logger is initialized, we now print to stderr
instead of stdout.
Change-Id: I5f4b50623d9b5a6cb7c5624a8c5c1274c13b2b25
We needed the reason for our reporting when agents pause/unpause all of
their queues at once. This is a small, simple patch that adds a reason
for PAUSEALL and UNPAUSEALL. I have been using it in production for years.
ASTERISK-26920 #close
Change-Id: Ifb3f0d1a0abd5194253d9794023546e1395baf3d
This change removes the old epoll support which has not been used or
maintained in quite some time.
The fixed number of file descriptors on a channel has also been removed.
File descriptors are now contained in a growable vector. This can be
used like before by specifying a specific position to store a file
descriptor at or using a new API call, ast_channel_fd_add, which adds
a file descriptor to the channel and returns its position.
Tests have been added which cover the growing behavior of the vector
and the new API call.
ASTERISK-26885
Change-Id: I1a754b506c009b83dfdeeb08c2d2815db30ef928
Queue member will get stuck in pending_members if queue calls a device
that is different from the one observed for state changes.
This patch removes members from pending_members as a result of channel stasis
events such as blind or attended transfers and hangup.
ASTERISK-26862 #close
Change-Id: I8bf6df487b9bb35726c08049ff25cdad5e357727
The queue_stasis_data structure contains various mutable fields that require
appropriate locking. Specifically, the 'dying,' 'member_uniqueid,' and
'caller_uniqueid' fields need to be locked when read from or written to.
Change-Id: I246b7dbff8447acc957a1299f6ad0ebd0fd39088
A caller can leave the Queue() application after being bridged with a
member in a few ways:
* Caller or member hangup
* Caller is transferred somewhere else (blind or atx)
* Caller is externally redirected elsewhere
The first 2 scenarios are currently handled by subscribing to stasis
messages, but the 3rd is not explicitly covered. If a caller is
redirected away from the Queue() application, the member who was last
bridged with that caller will remain in an "In use" state until the
caller hangs up.
This patch adds handling of the caller leaving the queue via
redirection. We monitor the caller-member bridge, and if the caller is
the one that leaves, we treat it the same as we would a caller hangup.
ASTERISK-26400 #close
Reported by: Etienne Lessard
Change-Id: Iba160907770de5a6c9efeffc9df5a13e9ea75334
ast_load_realtime_multientry() returns an ast_config structure whose
ast_categorys are keyed with the empty strings. Several modules were
giving semantic meaning to the category names causing problems at
runtime.
* app_directory: Treated the category name as the mailbox name, and
would fail to direct calls to the appropriate extension after an
entry was chosen.
* app_queue: Queues, queue members, and queue rules were all affected
and needed to be updated.
* pbx_realtime: Pattern matching would never succeed because the
extension entered by the user was always compared to the empty
string.
Change-Id: Ie7e44986344b0b76ea8f6ddb5879f5040c6ca8a7
With 500+ queues and a reload every minute, a random queue disappears
upon reload. The cause is mususe of the 'dead' flag. Namely, all queues
were marked dead up front, and then "resurrected" by dropping this flag
for those found in the configuration. But a queue marked dead can be
removed also when control leaves the app entry point on a PBX thread.
With this change, the queue is marked only not found, and at the end of
reload only the queues that are still not found are actually marked as
dead, so the dead flag is never reset, and set only on positively dead
queues.
ASTERISK-26755
Change-Id: I3a4537aec9eb8d8aeeaa0193407e3523feb004bf
QueueLog did not log ringnoanswer when the caller abandoned call
before first timeout. It was impossible to get agent membername
and ringing duration for this short calls. After some discusions
it seems that the best way is to add new event RINGCANCELED,
which is generated after caller hangup during ringing.
ASTERISK-26665
Change-Id: Ic70f7b0f32fc95c9378e5bcf63865519014805d3
In some cases member is added to pending_members, and the channel
is hung up before any extension state change. So the member would
stay in pending_members forever. So when we call do_hang, we
should also remove member from pending.
ASTERISK-26621 #close
Change-Id: Iae476b5c06481db18ebe0fa594b3e80fdc9a7d54
ASTERISK_REGISTER_FILE no longer has any purpose so this commit removes
all traces of it.
Previously exported symbols removed:
* __ast_register_file
* __ast_unregister_file
* ast_complete_source_filename
This also removes the mtx_prof static variable that was declared when
MTX_PROFILE was enabled. This variable was only used in lock.c so it
is now initialized in that file only.
ASTERISK-26480 #close
Change-Id: I1074af07d71f9e159c48ef36631aa432c86f9966
When using Asterisk Realtime Architecture, empty fields are skipped and the
default values are used. If the "context" parameter in queue was set and then
cleared from the database, the old value remains in memory and it continues
to be used. This change initialize the "context" parameter with an empty value,
allowing clearing the parameter.
ASTERISK-26462 #close
Change-Id: I64be73d5044ce38dd02408bd0e53de965ef65905
Added needed UTF-8 checks before constructing json objects in various
files for strings obtained outside the system. In this case string values
from a channel driver's peer and not from the user setting channel
variables.
* aoc.c: Fixed type mismatch in s_to_json() for time and granularity json
object construction.
ASTERISK-26466
Reported by: Richard Mudgett
Change-Id: Iac2d867fa598daba5c5dbc619b5464625a7f2096
The pause reason is not always cleared when it should be cleared.
* Made set_queue_member_pause() always clear pause reason if not pausing
with a reason string.
Change-Id: I993dad19626ec017478a230e980989438b778c53
Previously, when reloading the members of a queue, the members added statically
(i.e. defined in queues.conf) would see their "ringinuse" value updated but not
the members added dynamically.
This change makes dynamic members ringuse value to be updated on reload.
Note that it's impossible to add a dynamic member with a specific ringinuse
value. For both static and dynamic members, the ringinuse value can always be
changed later on with command like "queue set ringinuse" or with the AMI action
"QueueMemberRingInUse". So it's possible this commit could break a user workflow
if he was changing the ringinuse value of dynamic members via such commands and
was also relying on the fact that a queue reload would not update the dynamic
members ringinuse value.
ASTERISK-26330
Change-Id: I3745cc9a06ba7e02c399636f1ee9e58c04081f3f
The output of CLI "queue show" and AMI Queues action is truncated and
"failed to extend from 240 to 327" messages are generated if the queue
member and interface names are lengthy.
* Increase the string buffer size from 240 to 512 in order to accommodate
for more information fields added to the output since v1.8.
ASTERISK-26360 #close
Reported by: Richard Mudgett
Change-Id: Id99c03cf5362453b80491a4b3b0434cb67aa966d
When dialing channels it is possible that they may not ever
leave the not in use state (Local channels in particular) by
the time we cancel them. If this occurs but we know they were
dialed we explicitly remove them from the pending members
container so that subsequent call attempts occur.
ASTERISK-26299 #close
Change-Id: I6ad0d17c36480c92cebf840626228ce3f7e4bd65
When a call forward attempt is made from a Queue member, the current
code will hang up the forwarding channel in an off-nominal condition
prior to raising the Stasis events informing the rest of Asterisk that
the call was forwarded. This will result in a slew of dreaded FRACKs,
most likely leading to a crash.
This patch modifies the code such that we don't hang up the forwarding
channel even in an off-nominal condition until we've safely raised the
Stasis messages.
ASTERISK-25797 #close
Change-Id: Ife5abed351691fd79105321636eaa8ea8dcdba38
It is possible for a not in use state change to occur multiple
times causing a queue member to be removed from the pending call
container prematurely.
The first not in use state change will remove the queue member
from the container. At this moment the member may be called and
placed in the pending container. After this another not in use
state change can be received which will remove it from the
container. Despite being called at this point the code will
incorrectly see that there are no pending calls to it.
This change only removes it from the pending container if the
state has actually changed.
ASTERISK-26133 #close
patches:
app_queue.diff submitted by Richard Miller (license 5685)
Change-Id: Ie5a7f17a44f98e9159e9b85009ce3f8393aa78c0
POSIX defines signal.h. sys/signal.h should not be used as it is
c-library internal header which may or may not exist. Notably with
musl it generates warning of being incorrect.
Change-Id: Ia56b0aa1d84b5c590114867b1b384a624f39a6fc
Added a new channel variable FORWARDERNAME which indicates which
channel was responsible for a forwarding requests received on dial attempt.
Fixed a bug in the app_queue: FORWARD_CONTEXT is not used.
ASTERISK-26059 #close
Change-Id: I34e93e8c1b5e17776a77b319703c48c8ca48e7b2
Dial events up to this point have come in two flavors
* A Dial event with no status to indicate that dialing has begun
* A Dial event with a status to indicate that dialing has ended
With this change, Dial events have been expanded to also give
intermediate events, such as "RINGING", "PROCEEDING", and "PROGRESS".
This is especially useful for ARI dialing, as it gives the application
writer the opportunity to place a channel into an early bridge when
early media is detected.
AMI handles these in-progress dial events by sending a new event called
"DialState" that simply indicates that dial state has changed but has
not ended. ARI never distinguished between DialBegin and DialEnd, so no
change was made to the event itself.
Another change here relates to dial forwards. A forward-related event
was previously only sent when a channel was successfully able to forward
a call to a new channel. With this set of changes, if forwarding is
blocked, we send a Dial event with a forwarding destination but no
forwarding channel, since we were prevented from creating one. This is
again useful for ARI since application writers can now handle call
forward attempts from within their own application.
ASTERISK-25925 #close
Reported by Mark Michelson
Change-Id: I42cbec7730d84640a434d143a0d172a740995543
When unloading the app_queue module the members in each queue are
destroyed and as part of this they are removed from the pending
members container. Unfortunately a crash would occur as the container
was destroyed before the members were removed.
This change tweaks ordering so the container destruction occurs
after the members are destroyed.
ASTERISK-16115
Change-Id: I48c728668c55aee3d05b751a5d450fb57e87f44b
It was possible for a queue member that is a member of at least 2 or more
queues to receive mulitiple calls at the same time. This happened because
of a race between when a member was being rung and when the device state
notified the other queue(s) member object of the state change.
This patch makes it so when a queue member is being rung it gets added to
a global pool of queue members. If that same member is tried again, e.g.
from another queue, and it is found to already exist in the pending member
container then it will not ring that member.
ASTERISK-16115 #close
Change-Id: I546dd474776d158c2b6be44205353dee5bac7e48
This eliminates some casts that I made a note saying v10 and above
would no longer need them.
Better late than never :)
Change-Id: I346cdb3032b6478ceb40eb6fe732978b54035572
Fix calculate of average time for talktime is wrong when is completed the
first call beacuse the time for talked would be that call.
ASTERISK-25800 #close
Change-Id: I94f79028935913cd9174b090b52bb300b91b9492
Add time when started a the last pause for a queue member for
QueueMemberStatus ami event.
Also show accumulate time in seconds when started a pause for a queue
member to CLI command 'queue show'.
ASTERISK-16394 #close
Change-Id: I4b12aa3b2efa8d02939db3e13712510b4879865c
When the Asterisk is restared is not preseved reason paused of members.
This patch fixed this cases, retain data on astdb and set when Asterisk
is started.
ASTERISK-25732 #close
Report by: Rodrigo Ramírez Norambuena
Change-Id: Id3fb744c579e006d27cda4a02334ac0e4bed9eb5
Member lastcall time is updated later than member status. There was chance to
check wrapuptime for available member with wrong (old) lastcall time.
New boolean flag "in_call" is set to true right before connecting call, and
reset to false after update of lastcall time. Members with "in_call" set to true
are treat as unavailable.
ASTERISK-19820 #close
Change-Id: I1923230cf9859ee51563a8ed420a0628b4d2e500
