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app_queue: add RINGCANCELED log event on caller hang up

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QueueLog did not log ringnoanswer when the caller abandoned call
before first timeout. It was impossible to get agent membername
and ringing duration for this short calls. After some discusions
it seems that the best way is to add new event RINGCANCELED,
which is generated after caller hangup during ringing.

ASTERISK-26665

Change-Id: Ic70f7b0f32fc95c9378e5bcf63865519014805d3
This commit is contained in:
Martin Tomec
2016-12-22 11:07:33 +01:00
parent 059a54202c
commit 40b9766a31
2 changed files with 19 additions and 10 deletions
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25
apps/app_queue.c
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@@ -4760,6 +4760,7 @@ static struct callattempt *wait_for_answer(struct queue_ent *qe, struct callatte
#endif
char *inchan_name;
struct timeval start_time_tv = ast_tvnow();
int canceled_by_caller = 0; /* 1 when caller hangs up or press digit or press * */
ast_channel_lock(qe->chan);
inchan_name = ast_strdupa(ast_channel_name(qe->chan));
@@ -5198,29 +5199,33 @@ static struct callattempt *wait_for_answer(struct queue_ent *qe, struct callatte
if (!f || ((f->frametype == AST_FRAME_CONTROL) && (f->subclass.integer == AST_CONTROL_HANGUP))) {
/* Got hung up */
*to = -1;
publish_dial_end_event(in, outgoing, NULL, "CANCEL");
if (f) {
if (f->data.uint32) {
ast_channel_hangupcause_set(in, f->data.uint32);
}
ast_frfree(f);
}
return NULL;
}
if ((f->frametype == AST_FRAME_DTMF) && caller_disconnect && (f->subclass.integer == '*')) {
canceled_by_caller = 1;
} else if ((f->frametype == AST_FRAME_DTMF) && caller_disconnect && (f->subclass.integer == '*')) {
ast_verb(3, "User hit %c to disconnect call.\n", f->subclass.integer);
*to = 0;
publish_dial_end_event(in, outgoing, NULL, "CANCEL");
ast_frfree(f);
return NULL;
}
if ((f->frametype == AST_FRAME_DTMF) && valid_exit(qe, f->subclass.integer)) {
canceled_by_caller = 1;
} else if ((f->frametype == AST_FRAME_DTMF) && valid_exit(qe, f->subclass.integer)) {
ast_verb(3, "User pressed digit: %c\n", f->subclass.integer);
*to = 0;
publish_dial_end_event(in, outgoing, NULL, "CANCEL");
*digit = f->subclass.integer;
ast_frfree(f);
canceled_by_caller = 1;
}
/* When caller hung up or pressed * or digit. */
if (canceled_by_caller) {
publish_dial_end_event(in, outgoing, NULL, "CANCEL");
for (o = start; o; o = o->call_next) {
if (o->chan) {
ast_queue_log(qe->parent->name, ast_channel_uniqueid(qe->chan), o->member->membername, "RINGCANCELED", "%d", (int) ast_tvdiff_ms(ast_tvnow(), start_time_tv));
}
}
return NULL;
}